Shipping And Returns
Thank you for shopping at La Parfumerie. We are committed to offer you the best customer service. If you have a question about your order, please contact us.
ORDER CHANGES, CANCELLATIONS & DISCOUNT CODES
This section applies to online orders only.
Please review your order carefully before completing checkout, including your selected products, shipping address, and discount codes.
Order Changes & Cancellations
Requests to cancel or modify an order must be submitted within 2 hours of purchase. After this period, orders enter processing and cannot be canceled, modified, combined, or adjusted. Changes requested within the 2-hour window are subject to confirmation by our team and may not be possible if the order has already shipped.
Discount Codes & Promotions
All discount codes, welcome offers, loyalty rewards, and promotional offers must be entered and successfully applied at checkout. Discounts cannot be applied retroactively to completed orders. We do not issue partial refunds or price adjustments for promotional offers that were not applied at checkout.
If you believe a technical error prevented a valid discount from being applied, please contact us within 2 hours of placing your order so our team can review the issue.
All purchases remain subject to our Return & Exchange Policy.
SHIPPING & DELIVERY
Please allow 1–3 business days for order processing, excluding weekends and holidays. Delivery times are estimates and may vary depending on the carrier and destination.
We offer the following shipping options:
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USPS: Samples only.
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UPS: Standard shipping, approximately 3–5 business days.
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FedEx: Expedited 2-business-day or overnight shipping, available for an additional fee at checkout.
Delivery estimates begin once your order has shipped and do not include processing time.
We do not ship to P.O. Box addresses.
Once your order ships, you will receive tracking information by email.
Customers are responsible for providing an accurate and complete shipping address. Orders returned because of an incorrect address may require additional shipping fees.
La Parfumerie reserves the right to decline or cancel an order we are unable to fulfill or ship. If we cancel an order, the applicable amount will be refunded.
MISSING, DELAYED & LOST PACKAGES
Please monitor your tracking information and notify La Parfumerie within 14 calendar days of shipment if your package is missing, significantly delayed, or shows unusual tracking activity.
Our team will assist with tracking inquiries and applicable carrier claims. Any replacement or refund will be determined after reviewing the shipment information, carrier findings, and applicable requirements.
Shipping issues reported after 14 days may be subject to additional review and may no longer qualify for discretionary replacement or refund.
Pre-orders: The 14-day reporting period begins once your order has officially shipped.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, defective, or incorrect, please contact our customer service team within 14 calendar days of delivery. Include your order number, a description of the issue, and photographs of the affected product and packaging.
Please retain the original packaging and all contents until our team has reviewed your request, as additional documentation may be required.
Keep all original packaging and contents until our team has completed its review.
Please do not return any products without prior authorization from La Parfumerie.
ONLINE RETURN & EXCHANGE POLICY
We accept returns of eligible unopened and unused products within 14 calendar days of delivery.
Products must be returned in their original condition with all original cellophane, security seals, and protective packaging intact. Products that do not come with factory-applied protective wrapping or security seals are not eligible for return based on personal preference.
The following brands and categories are final sale: Fueguia, Scents of Wood, Maison Sybarite, Essential Parfums, Floraiku, Maison Tahite, Laboratorio Olfattivo, Maison Tahite, Mes Bisous, Marc-Antoine Barrois, Nicolai, Une Nuit Nomade, Selection Excellence, Micallef, Voskanian Parfums, Value Boxes, Discovery Boxes and Sets, Home Collection, skincare products, and all fragrance samples.
Customers are responsible for return shipping costs on approved standard returns.
Eligible refunds may be issued to the original payment method or as store credit.
All returns require prior authorization from La Parfumerie.
IN-STORE RETURN & EXCHANGE POLICY
All sales are final.
We do not offer returns, exchanges, or store credit for changes of mind, personal preferences, fragrance performance or expectations, or gift returns.
Factory Defects
Claims must be submitted within 14 calendar days of purchase and are subject to inspection.
Confirmed factory defects may qualify for an exchange or store credit.
As a courtesy, we may coordinate directly with our brand partners. This process may take 7 business days or more.
Opened Products
Opened or used products are only eligible for review in cases of verified factory defects.
Authenticity
All products sold by La Parfumerie are 100% authentic and sourced through official distributors and brand partners.
La Parfumerie reserves the right to make the final determination on all claims following inspection, subject to applicable law.
INTERNATIONAL CUSTOMERS
La Parfumerie currently ships within the United States only.
International customers are welcome to place orders using a valid U.S. shipping address.
Please provide an accurate email address and domestic telephone number so we can contact you if necessary.
If we are unable to reach you regarding an issue with your order, we may need to cancel it and issue a refund.
CUSTOMER SERVICE
For assistance with your order, please contact: communications@laparfumerieusa.com
Please include your order number and a brief description of your request.